Jobs

Constant learning and evolution is a way of life at Evolvers. We are always looking for passionate individuals that are ready to evolve in tandem with our team, defining and re-defining each facet of their career life at Evolvers. Our professionals are rewarded for their contributions to our clients, our culture and the overall quest for excellence. We view each of our professionals as a catalyst for growth, for Evolvers, our clients, and for the industry. If you would like to pursue a fulfilling career at Evolvers, do get in touch with us at resumes @ evolversgroup.com

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Title: Help Desk Analyst
Location: Philadelphia, PA Contract
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Jobs Description

We are seeking a Help Desk Analyst to work at a single point of contact help desk using GroupLink’s everything Helpdesk application.

Qualifications

  • Required Experience (2 years):
  • Experience working at a single point of contact help desk.
  • Experience using Group Link’s everything Helpdesk application.
  • Experience with Jira's Service Management applications.
  • Experience demonstrating strong customer service skills and telephone etiquette.
  • Experience demonstrating good team-oriented interpersonal skill; organizational skills; analytical and problem-solving skills; and oral and written communications skills (technical and non-technical).
  • Experience and strong understanding of the ACD system and trouble ticket process.