Responsibilities
- Lead teams providing direction, delegation and removing obstacles to get work done. Build consensus and motivate people to act and participate.
- Build strong customer relationships and delivery of customer-centric solutions. Anticipate and balance the needs of multiple stakeholders.
- Develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
- Drive planning, execution and tracking related to program and project level change strategies that support the organization’s vision and goals for the outcome of the BPSI program.
- Grounded in results-based approaches and utilizing stakeholder readiness assessment data to engage impacted audiences (leadership to front-line) related to both processes and technical systems involved in the BPSI program.
- Collaborate with internal Communication department to create a detailed communication plan that will deliver a unified communication approach to inform stakeholders across the Council to include messaging, audiences, channels and schedule.
- Establish and manage a network of change champions/advocates who can help build desire for change by providing support, answering questions and promoting enthusiasm to extend the reaches of the program into stakeholder environments.
- Identify metrics to measure the success of the change and create a plan to track progress. Establishment of metrics and to track the effectiveness of the change and its long-term sustainability.
- Develop “get-to-green” plans to bring readiness back on track when needed, conducting readiness checks throughout life cycle.
- Consulting on training design, development and delivery to ensure the employees acquire the necessary knowledge and skills.
- Develop and execute a sustainability plan to ensure that the changes are embedded and sustained over time, ensuring that they become part of the organization's culture.
- Conduct a post-implementation review to assess the success of the change initiative, gather feedback, and identify lessons learned.
Qualifications
- Demonstrated experience leading teams embracing change with a “people first” approach.
- Demonstrated ability to lead complex organizations through change.
- Demonstrated skill in developing and maintaining project documentation, including writing change strategies, communication plans, training plans, risk assessments, status reports and all other required program/ project documentation.
- Skilled in Prosci Change Management model using the ADKAR framework or a comparable process.
- Experienced with very complex change situations in a matrixed environment.
- Demonstrated experience working with large ($30 Million) ERP or Enterprise Asset Management programs.
- Ability to conduct stakeholder analysis to include a report identifying key stakeholders, their level of awareness, and strategies to engage and communicate with them working with Program Steering Team.
- Skilled at identifying change impacts by role and stakeholder groups through current state assessments that will include identification and evaluation of what is going to change and the success factors for the changes.
- Skilled at creating and executing change strategies enterprise wide and ensuring minimized resistance and positive individual behavior change. Identifying potential sources of resistance, developing strategies to mitigate resistance, and identifying resources to address resistance.
- Effective at building sponsorship coalitions which result in shaping and sustaining stakeholder behavior.
- Strong communicator across organizational levels utilizing a variety of communication to develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.